Acer Africa has announced outstanding performance metrics for its service operations, demonstrating its continued commitment to delivering exceptional after-sales support across the African continent.
Thank you for reading this post, don't forget to subscribe!Over the past four years, the company has maintained industry-leading response times and customer satisfaction scores exceeding 89%.
Call Centre Excellence
Acer Africa’s Call Centre has consistently delivered strong performance, achieving a four-year average of:
94% of all calls answered
79% of calls answered within 30 seconds
92% of emails responded to within the next business day
These metrics reflect the dedication of Acer’s support teams in ensuring that customers receive timely and reliable assistance.
Warranty Repair Turnaround
Between 2023 and 2026, Acer Africa closed more than 20,000 repair cases, with remarkable turnaround times:
88% of repairs completed within 5 working days
96% of repairs completed within 10 working days
This rapid turnaround minimises downtime for both businesses and individual customers.
Customer Satisfaction
Customer satisfaction scores for the second half of 2025 demonstrate consistent service quality, with:
Call Centre overall satisfaction of approximately 90%
Repair Centre overall satisfaction of approximately 89%
The high proportion of professional notebooks further underscores Acer’s strong position in the enterprise and business computing segment across Africa.
“At Acer Africa, we understand that service excellence is not a feature; it is a foundation. Our customers depend on us to keep their devices working when it matters most, and these results reflect our unwavering commitment to meeting and exceeding those expectations.”